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Trip Esssentials

Before your travel

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How can I prepare for the cultural differences?
Do I need travel insurance?
How early should I book my trip?
What documents do I need before traveling?

Packing & Essentials

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If you have more questions on packing tips?
Are there any items I shouldn’t pack?
Do I need to bring adapters or power converters?
What should I pack for my trip?

During your travel

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Will I have internet access while traveling?
What if I get sick or need help during the trip?
How big are the travel groups?
Will I have free time during the trip?
What’s included during the tour?

After your travel

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How do I book another trip?
Where can I share my travel photos or story?
Can I stay in touch with my tour group?
Will I receive a certificate or documentation after the trip?
How can I share feedback about my trip?

Bookings & Payments

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Can I use a discount code or referral bonus?
Do I need to pay the full amount upfront?
Is my payment secure?
What payment methods do you accept?
How do I book a trip?

Cancellations & Refunds

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How do I request a refund?
Is travel insurance required for cancellations?
What if Discovery Journey cancels the trip?
What is your cancellation policy?

Contact us

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Do you offer live chat or WhatsApp support?
Is support available during the trip?
What are your support hours?
How do I contact customer support?

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After your travel
Where can I share my travel photos or story?

Where can I share my travel photos or story?

We love hearing your stories! Tag us on Instagram or submit your story via our “Share Your Journey” form which will be sent via email after the trip

Updated on July 7, 2025

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