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Trip Esssentials

Before your travel

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How can I prepare for the cultural differences?
Do I need travel insurance?
How early should I book my trip?
What documents do I need before traveling?

Packing & Essentials

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If you have more questions on packing tips?
Are there any items I shouldn’t pack?
Do I need to bring adapters or power converters?
What should I pack for my trip?

During your travel

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Will I have internet access while traveling?
What if I get sick or need help during the trip?
How big are the travel groups?
Will I have free time during the trip?
What’s included during the tour?

After your travel

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How do I book another trip?
Where can I share my travel photos or story?
Can I stay in touch with my tour group?
Will I receive a certificate or documentation after the trip?
How can I share feedback about my trip?

Bookings & Payments

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Can I use a discount code or referral bonus?
Do I need to pay the full amount upfront?
Is my payment secure?
What payment methods do you accept?
How do I book a trip?

Cancellations & Refunds

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How do I request a refund?
Is travel insurance required for cancellations?
What if Discovery Journey cancels the trip?
What is your cancellation policy?

Contact us

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Do you offer live chat or WhatsApp support?
Is support available during the trip?
What are your support hours?
How do I contact customer support?

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What are your support hours?

What are your support hours?

Our team is available Monday–Friday from 10AM to 4 PM CST, with limited weekend support for emergencies.

Updated on July 7, 2025

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