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Before your travel

How can I prepare for the cultural differences?
Do I need travel insurance?
How early should I book my trip?
What documents do I need before traveling?

Packing & Essentials

If you have more questions on packing tips?
Are there any items I shouldn’t pack?
Do I need to bring adapters or power converters?
What should I pack for my trip?

During your travel

Will I have internet access while traveling?
What if I get sick or need help during the trip?
How big are the travel groups?
Will I have free time during the trip?
What’s included during the tour?

After your travel

How do I book another trip?
Where can I share my travel photos or story?
Can I stay in touch with my tour group?
Will I receive a certificate or documentation after the trip?
How can I share feedback about my trip?

Bookings & Payments

Can I use a discount code or referral bonus?
Do I need to pay the full amount upfront?
Is my payment secure?
What payment methods do you accept?
How do I book a trip?

Cancellations & Refunds

How do I request a refund?
Is travel insurance required for cancellations?
What if Discovery Journey cancels the trip?
What is your cancellation policy?

Contact us

Do you offer live chat or WhatsApp support?
Is support available during the trip?
What are your support hours?
How do I contact customer support?

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Cancellations & Refunds

Cancellations & Refunds

How do I request a refund?
Is travel insurance required for cancellations?
What if Discovery Journey cancels the trip?
What is your cancellation policy?

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